Client Satisfaction Survey | Energy Smart Nigeria

Your Information

Company Name *

Your Name *

Email Address *

Rate Our Services

Please rate the following aspects of our service from 1 (Poor) to 5 (Excellent)

	1 Poor	2	3	4	5 Excellent
Overall Satisfaction	1	2	3	4	5
Ease of Use	1	2	3	4	5
Cost Effectiveness	1	2	3	4	5
Met Expectations	1	2	3	4	5

Customer Support

	1 Poor	2	3	4	5 Excellent
Response Time	1	2	3	4	5
Helpfulness	1	2	3	4	5

Have you contacted our support team in the last 3 months?

Yes

No

Please describe your experience:

Billing & Reporting

	1 Poor	2	3	4	5 Excellent
Billing Transparency	1	2	3	4	5
Dashboard Usefulness	1	2	3	4	5

Do you have access to all the reports you need?

Yes

No

What reports are missing?

Service Delivery

	1 Poor	2	3	4	5 Excellent
Station Coverage	1	2	3	4	5
Card Reliability	1	2	3	4	5

Have you experienced any card decline issues?

Yes

No

How often does this happen?

Value & Renewal

	1 Poor	2	3	4	5 Excellent
Value for Money	1	2	3	4	5
Likelihood to Renew	1	2	3	4	5

What was the primary reason you chose Energy Smart Nigeria?

Communication

	1 Poor	2	3	4	5 Excellent
Communication Frequency	1	2	3	4	5

What is your preferred communication channel?

Email

Phone

All

Issues & Improvements

Have you experienced any issues with our services?

Yes

No

Please describe the issues:

Have you noticed improvements in your fleet's efficiency since using our services?

Yes

No

Please describe the improvements:

Recommendation

Your Feedback

What features do you like most about our services?

Are there any features you'd like to see added?

Any other suggestions or feedback?